VP of Networked Contact Centers & AI Enablement

Posted today

jobleadsusMemphis (TN)

Computer and Information Systems Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

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About the role

Redwood Services is seeking a visionary Vice President of Contact Centers to scale a nationwide, technology-enabled contact-center capability for 23 partner businesses. The role focuses on analytics, playbooks, and AI-driven improvements that balance inbound and outbound demand while optimizing technician utilization. The leader will implement standards, dashboards and governance, partnering with Legal/Compliance and adopting modern CCaaS like Talkdesk across the network.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.