Call Center Representative
peyton resource groupTempe (AZ)
About the role
CALL CENTER REPRESENTATIVEHandle a high volume of inbound customer calls, providing professional and efficient assistance while identifying customer needs. Respond to warm leads and pre-qualified customer inquiries, building rapport and guiding prospects through available products and services. Follow up with warm leads to answer questions, overcome objections, and move qualified prospects toward a purchase or next step. Provide accurate information regarding products, services, pricing, account details, and company policies. Identify opportunities to upsell and cross-sell additional products or services based on customer needs. Resolve customer concerns and issues while maintaining a positive customer experience. Document customer interactions, lead activity, and outcomes accurately within CRM and call-center systems. Meet or exceed established performance metrics, including call volume, conversion rates, customer satisfaction, and sales goals. Maintain professional communication and effectively manage multiple customer interactions in a fast-paced environment. Collaborate with team members and other departments to ensure timely resolution of customer and prospect needs.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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