Customer Experience Strategy Manager
pwcLos Angeles (CA)
About the role
PwC seeks a Service & Support Strategy Manager within Customer Consulting to analyze client needs, design customer-centric solutions, and lead teams in strategic planning and execution. You will develop customer journey maps and actionable insights to elevate engagement and retention.
The role emphasizes leadership, coaching, and innovation, driving growth while maintaining integrity and professional standards in all client interactions. Compensation ranges with experience.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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