Prod Support engineer.
argyle infotechPhoenix (AZ)
Prod Support engineer.
Posted 6 days ago
argyle infotechPhoenix (AZ)
SENIORITY
Senior
About the role
Production Support Engineer Opportunity We have a new Production Support opportunity with one of our BFS clients, AMEX. We need profiles for this role. Kindly do the needful.
Number of positions: 2 Position: Prod Support engineer.
Pay Rate: 40/hr. (to me)
Candidate Experience: Three plus years of experience.
Location: Phoenix, AZ
Note:
Production support experience is mandatory, the client will not do upskilling. Kindly send me the candidates who have production support and coding experience.
Technical Skills:
Proficiency in coding with JSON, Java, HTML5, JavaScript, and Unix Shell Script.
Experience with observability monitoring tools (e.g., Splunk, ELF, Dynatrace, or other open-source tools).Hands-on experience in building APIs, microservices, and working with application performance monitoring tools.
Familiarity with scripting and automation using tools like Ansible, Python, and Java.
IT Service Management (ITSM):
Good understanding of ITSM concepts, which are crucial for managing IT services and ensuring they meet business needs.
Production Support Experience:
Experience in production support, service delivery, or operations support environments. Ability to conduct root cause analysis, troubleshoot application and system issues, and contribute to preventive maintenance.
Security Background:
A background in security, particularly in authentication and cybersecurity, is advantageous.
Disaster Recovery and Resiliency:
Experience in participating in disaster recovery testing and implementing resiliency measures for applications and platforms.
Collaboration and Communication:
Ability to work with subject matter experts (SMEs), leads, and other teams to ensure quality standards. Experience in handling executive escalations, incident management, and effective communication with stakeholders.
Continuous Improvement:
Contributing to continuous service improvement by maintaining best practices and knowledge repositories. Thank you.
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