SNOW Architect - Functional Consultant (Catalogue) - Remote

Posted 3 days ago

teamware solutionsDenver (CO)

Computer Systems Analysts Computer Systems Design Services

SENIORITY

Lead

Apply

About the role

Job Title: SNOW Architect - Functional Consultant (Catalogue)

Location: REMOTE

Type: Contract Visa Status: H1BType: W2 Visa Status: GC, USCMail to reach: arunprasad.g@twsol.comJOB DESCRIPTION:Role Overview Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams

Job Description: End-to-end IT service portfolio & catalog design/redesign covering below:

As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
Planning for future service
Re-engineering of service/offerings & respective workflows
Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
Integration & functional designing, user stories creation, wireframesKPIs & reporting configuration
Build test scripts, functional testing, pilot training
Training material, trainings
Hand over to support, supporting OCM etc.
Implementation of redesigned service using ITSM tools like ServiceNow etc.
Identify automation opportunities and driving implementation of the same
Work closely with ServiceNow developers in Agile method to get redesigned service implemented

Desired Skills:

ITIL®/ITSM Functional Process Consulting or Process Management LeadITIL® Intermediate or Expert certifiedISO 20000 Auditor is plusIT & respective technology alignment
Project Management trained is preferred
Strong customer service orientation
Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
Comfortable with and effective using MS Office applications including VisioClose attention to detail and accuracy
Deadline driven and results oriented
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

Essential Requirements:

BE/B. Tech (minimum), MBA (IT/Operations) is preferred
Minimum IT experience required is 8 - 10 years out of which at least 5 - 7 years in ITIL® process functional consulting domain or at least 6 - 8 years of ITIL® Process owner/manager experience
Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
Strong oral and written communication skills with the ability to communicate technical information in non-technical language
Excellent English communication skills, both written and verbal, including business writing skills
Experience of performance data analysis of ITIL® processes
ServiceNow certification is preferred but not a must
Product Owner trained
Ability to work with all levels of client and internal resources
Ability to organize, delegate, and leverage resources to accomplish objectives
Supervisory skills and the ability to leverage support from other parts of the organization
Organizational and time management skills

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.