Sales Customer Service Admin Operations Coordinator

Job DescriptionJob DescriptionAbout AROAAROA Craft Yogurt is a small-batch artisanal food company based in Little Havana, Miami. We make fresh, cultured yogurt that tastes amazing and people love. We sell direct-to-consumer through weekly home delivery, at Farmers Markets across South Florida, and through wholesale partners like The Fresh Market and Milam's. We are a close-knit team that moves fast, cares about quality, and treats customers like family.The RoleWe are looking for a versatile team member to support our sales, customer service, administrative tasks and operations. This is a great fit for someone organized, personable, and comfortable wearing multiple hats — no prior industry experience required, we will train you on our systems and processes.What You'll DoSales Support? Assist with wholesale account communication, inventory, and order follow-up? Support outreach to existing and prospective retail partners? Help track inventory reports and restock needs with store contacts? Create and process orders for wholesale customers? Manage invoice creation and ensure accuracy before sending? Conduct in-person visits to high-value retail customersCustomer Service? Respond to customer inquiries via email, phone, text, and social media? Handle order issues, substitutions, and delivery questions? Support quality control feedback and flavor/product questions? Manage delivery logistics and customer support on delivery daysAdmin & Operations? Support Shopify order management and loyalty program administration? Assist with data entry and light bookkeeping coordination? Help keep weekly operational checklists on track? Pack orders for customers? Provide support for factory related tasks? Plus other tasks as needed across sales, customer service, and admin/opsWhat We're Looking For? Strong written and verbal communication skills? Comfortable with spreadsheets and learning new software (Shopify, QuickBooks, Square)? Detail-oriented and reliable with follow-through? Bilingual (English/Spanish)? Owns a vehicle? Interest in food, small business, or CPG a plus — not required? Self-starter who can work independently in a hybrid setupSchedule & Location? Hybrid — regular time at the Little Havana factory and in the field, with flexibility on remote days? Weekly visits to Factory in Little Havana? Regular in-person visits to high-value retail customers in the Miami area required? Based in or near Miami preferredWhy AROAJoin a growing, mission-driven local food business at an exciting stage of expansion. You'll get exposure to every part of a small business — sales, ops, customer experience — and real room to grow as we do.Send your CV: hola@aroayogurt