Customer Service Operations Manager
amazonBaton Rouge (LA)
About the role
Amazon seeks a Customer Service Manager in Baton Rouge to oversee a large team and drive world‑class service. You will supervise roughly 100 associates and five team managers, ensuring operational delivery aligns with Amazon CS Tenets and customer expectations.
Responsibilities include coaching leaders, running Kaizen events, improving processes, and coordinating with support functions to optimize service levels.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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