Customer Service Manager (Miami Gardens) New Miami, FL

Miami, FL Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projectshere . Start your journey with OBE and help us build the future. What You’ll Get to Do The Customer Service Manager leads the Miami and Tampa customer support team to deliver exceptional service and ensure customer satisfaction across a fast-paced, high-volume market. This role involves developing service strategies suited to a bilingual, high-rowth customer base, managing daily operations, resolving escalated issues and driving continuous improvement. This role is perfect for an individual with leadership and team development abilities, detail-oriented with excellent communication skills and comfortable navigating the pace of South Florida's construction and glazing industry. A vital member of the OBE team, this is an opportunity to build a career with an industry leader in a top-tier growth market. Manageemployeesbycommunicatingjobexpectations,coaching,counseling,reviewingandenforcingpoliciesandprocedures Handleescalatedcustomercomplaintsandcomplexinquiries,includingtime-sensitiverequeststiedtohurricane-seasonandimpact-glassprojectdeadlines MonitorKPI'ssuchasresponsetime,resolutionrateandcustomersatisfaction Conducttrainingsessionsandperformanceevaluations Collaboratewithvariousteamsincludingsalesandoperations,includinglocalbranchandregionalleadership Serveasakeypointofcontactforcontractor,architectandbuildernetwork,supportingtheregion'songoingcommercialconstructiondemand What We Are Looking For Weknowgreatcandidatescomefromallkindsofbackgrounds.Ifyoudon’tcheckeveryboxbelow,we’dstilllovetohearfromyou. 5+ years of experience in customer service, with 2+ years in a leadership role in a manufacturing environment, building solutions preferred ProficiencyinCRMplatformsandsupportsoftware Abilitytowinrespectandinfluenceatalllevelsoftheorganizationandstakeholders Strong analytical, data-driven decision-making skills; familiarity with KPI dashboards & performance analytics What OBEOffers You Benefits that benefit you – industry competitivebenefits at the lowest cost to the employee Work-life balance – PTO and holidays, including floating holidays you can choose Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses Training – We will equip you with the knowledge and skills you need to succeed OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay. #J-18808-Ljbffr