Call Center Systems Analyst
cirruslabsNorfolk (VA)
About the role
Job Title:
Call Center Systems Analyst – Genesys Cloud & Amazon Connect Location: Hybrid – Atlanta, GA / Richmond, VA / Connecticut / Norfolk, VA Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience:
5–8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact center migrations to Genesys Cloud Experience supporting: Conversational AI Chatbots Virtual assistants Digital self-service implementations Familiarity with contact center platforms such as: Genesys NICE Amazon Connect Understanding of AI-enabled service capabilities including: Agent assist Knowledge retrieval Automation Intelligent routing Understanding of healthcare domain Strong analytical, communication, and collaboration skills
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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