Freelance Quantitative Researcher - UX Research
$70.00/hour
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Posted yesterday
SENIORITY
Senior
SALARY
$70.00/hour
About the role
- Analyze customer engagement data across digital and contact-center channels to identify behaviors, patterns, pain points and opportunities
- Integrate quantitative, behavioral and qualitative findings to develop meaningful customer insights
- Plan quantitative research and determine the appropriate analytical methods based on research questions and available data
- Design and analyze surveys, including questionnaire development, sampling and statistical analysis
- Partner closely with qualitative research, Strategy and Design teams to translate findings into personas, future-state journeys and experience strategy
- Independently manage assigned research activities while working within an established research approach and project structure
- Communicate research findings and implications clearly to cross-functional teams and senior stakeholders
- 5+ years of relevant quantitative research experience, including analysis of large and varied customer datasets
- Strong experience with behavioral and customer engagement data, ideally including digital interaction and contact-center data
- Hands-on expertise in survey design and analysis, including questionnaire design, sampling and statistical analysis
- Working knowledge of qualitative UX research methodologies such as user interviews, usability testing, card sorting, journaling, surveys and A/B testing
- Demonstrated ability to quickly onboard into an established project and independently drive research activities with limited oversight
- Degree or equivalent qualification in a STEM discipline, Psychology, Behavioral Economics, Human Factors, Design or a related field
- Experience using AI-enabled research and analysis tools, with sound judgment around ethical use, output quality and data confidentiality
- Strong commitment to research integrity and the ability to challenge assumptions with evidence
- Product design mindset with comfort working in fast-paced, agile environments
- Confidence working hands-on with complex, varied and sometimes messy datasets
- Ability to build strong relationships and create stakeholder buy-in around research findings and recommendations
- Independent, adaptable and comfortable contributing immediately within an established team
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
