Customer Advocate Phone Specialist (Bilingual Traditional Mandarin/English) - Hybrid

Customer Service Representative Bilingual Traditional Mandarin/English SpeakerBlue Cross Blue Shield of Arizona (BCBSAZ) is urgently hiring a full-time, Hybrid (within the state of Arizona) Customer Service Representative to provide inbound phone support to healthcare customers throughout Arizona. In this customer care role, you will identify, research, process, resolve, and respond to customer inquiries via telephone and written correspondence.Your work as a BCBSAZ customer service representative will involve clarifying to customers a variety of specifics pertinent to the organization's healthcare services, including:Contract benefitsChanges in coverageEligibilityClaimsBCBSAZ programsProvider networksThis remote work opportunity requires Arizona residency and work to be performed within the State of Arizona.Hourly pay rate: $20.50/hr + hourly bilingual incentive payOur benefits support work-life balance and the flexibility you need to be your best. They include:Monetary incentive for bilingual speakers (must pass language assessment)Remote, in-office, and hybrid work options within the state of ArizonaEleven (11) paid holidays, including 2 floating holidays you can use any time you wishAccrued paid time off (up to 18 days per calendar year)Comprehensive medical, dental, and vision coverage401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contributionUp to 12% annual bonus based on corporate goals and individual performanceEight (8) paid volunteer hours to support our mission of inspiring healthTuition reimbursement for you; scholarship opportunities for your childrenEmployee discounts, gym reimbursement, and wellness programsTreadmill desks, full-service fitness center, onsite cafeteriasOngoing training for employees who wish to grow in their careers, acquire skills, and become managersTo thrive in this job, you must be able to:Maintain confidentiality and privacyPractice interpersonal and active listening to achieve high customer satisfactionCompose and dictate a variety of business correspondenceInterpret and translate policies, procedures, programs, and guidelinesNavigate, gather, input, and maintain data records in multiple system applicationsFollow and accept instruction and directionEstablish and maintain working relationships in a collaborative team environmentWe are looking for someone with:Intermediate PC proficiencyAdvanced bilingual (Mandarin/English) skill in verbal communicationIntermediate bilingual (Mandarin/English) skill in written communicationResponsibilitiesIdentify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basisMeet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelinesConsult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiriesDocument and record facts related to inquiries and correspondence by updating BCBSAZ files and systemsDemonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manualsQualificationsAt least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related fieldHigh School diploma or GEDWithin 45 days of hire in member concierge, Mi Consejero Azul, or areas supporting sales, employee must hold an active, current, and unrestricted AZ Department of Insurance Health Insurance LicenseWhy Join Blue Cross Blue Shield of Arizona?At BCBSAZ, your pursuit of balance, happiness, and fulfillment is supported through our Workability model. Workability is our future hybrid workforce strategy and defines where and how we do our jobs: 100% remote, 100% in the office or somewhere in-between.No matter where you choose to work, we want you to be well. Our award-winning healthy campus in Phoenix is always available to you. Access telehealth services at our BlueCare Anywhere kiosk, fuel up with healthy meals and snacks at our cafeterias and Work Perks Caf, and make the most of our onsite fitness center by taking advantage of personal trainers, a nutritionist, Health Support programs, and daily group fitness classes, including spin, yoga, and Zumba.About UsBlue Cross Blue Shield of Arizona (BCBSAZ) is committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, BCBSAZ offers health insurance and related services to more than 1.9 million customers. BCBSAZ, a non-profit company, is an independent licensee of the Blue Cross Blue Shield Association. The company and its subsidiaries employ more than 2,500 people in its Phoenix, Flagstaff, and Tucson offices.Our CommitmentAZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.