Documentation Associate

Documentation Associate The Documentation Associate provides control and operational support bank wide. Main duties include but are not limited to account onboarding & account maintenance in the bank's core system (IBS), verification of signatures, administrative services (Debit Cards and Tokens). The duties of the position include, but are not limited to, the following: Account onboarding: Creation of customers, contacts and accounts in the bank's core system (IBS). Conduct approval of peer's entries under dual control process Account maintenance: Update of customers, contacts and accounts in the bank's core system (IBS). Conduct approval of peer's entries under dual control process Debit Cards: Handle investigations with provider, delivery of cards, conduct monthly audit of cards in custody and maintaining log current Scanning and/or Digitizing: Includes indexing, staging and uploading of all new account opening documentation and account maintenances to bank's repository platform Special projects: assist with bank's projects when needed such as CDDs etc. Tokens (Multipass): process customers request, deliver tokens to customers, request activation of devices with IT and notify account officers upon completion. Verification of customer signature (all banking services except loan operations) Must have common sense, be organized and possess strong analytical and ethical skills Must provide timely and appropriate responses to requests for information and/or customer complaints or concerns and provide appropriate follow up to ensure issues are resolved Must maintain courteous, professional and effective internal and external working relationships. Must receive and provide clear, constructive feedback in a cooperative and professional manner, as well as, recommendations and reports for improvements. Ability to understand, speak, read and write English and Spanish (at least Intermediate level) Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds. Assume evolving duties and responsibilities of position and assist VP Documentation Manager as needed. Effectively speaking before groups of customers or employees. Filing, scanning and other documentation/administrative duties as required. Travel as required Provide coverage for other positions as requested Perform additional duties and responsibilities as assigned by management Responsible for ensuring compliance with branch's policies and procedures as related to the processes conducted Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed) In the performance of their duties, all Bci - Miami Branch staff members are required to comply with all state and federal regulatory and legal requirements, including the Bank Secrecy Act, the Federal Election Campaign Act of 1979, the Foreign Corrupt Practices Act, and the Bank Bribery Amendments Act. Additionally, all staff members must comply with Bci's Personnel Manual and Code of Ethics and other policies of Bci which are either currently in place or which may become effective during the staff member's employment. Pre-hire requirements for this position: Computer: Ability to operate IBM compatible personal computers; fluency with Microsoft Word, Microsoft Excel, Microsoft Power Point at an intermediate level and use other softwares such as (1) Datapro - IBS, (2) Sydel/Complixpert System, (3) Global Radar, (4) DMS Laserfiche, (5) IDOC, (6) Salesforce (7) Lexis Nexis/Worldcompliance, etc.