Customer Service Representative Job in Montgomery, AL | Robert Half

Customer Service Representative We are seeking a detail oriented and customer-focused Customer Service Representative to join our team in Montgomery, Alabama. This in-office role is responsible for assisting customers with questions, resolving issues, processing requests, and delivering a positive service experience across phone, email, and in-person interactions. The ideal candidate is an excellent communicator who can manage multiple priorities, maintain accurate records, and provide timely support while representing the company in a detail oriented manner. Key responsibilities include responding to customer inquiries by phone, email, and in person in a timely and courteous manner. Additionally, the role involves resolving customer concerns and escalating more complex issues when needed, processing orders, account updates, service requests, and other administrative tasks accurately, maintaining detailed and organized customer records in company systems, providing product, service, and policy information to customers, collaborating with internal departments to ensure prompt issue resolution and customer satisfaction, and supporting general office operations and assisting with additional administrative duties as assigned.