Member Services Specialist

What You'll Do: Handle a high volume of inbound and outbound member calls with professionalism, patience, and care Resolve member billing issues by reviewing accounts, diagnosing problems, and taking action to correct them Manage membership billing data, including holds, freezes, terminations, return fees, and reconciliations De-escalate tense situations with calm, empathetic communication and follow through to resolution Keep member financial records accurate and up to date using Daxko software systems Generate monthly reports and support operational processes as needed Meet weekly, monthly, and quarterly performance goals consistently

What You'll Bring: Six months or more of customer service experience, in any setting Strong communication skills, including the ability to listen actively and explain clearly Comfort working in a fast-paced, phone-based environment Solid computer skills and the ability to manage multiple tasks at once Experience with a CRM platform such as Salesforce High school diploma or equivalent

Nice To Have: One or more years of customer service experience, particularly with escalated or billing-related issues Fluency in a second languageA bachelor's degree or equivalent experience

Additional Information: Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: Flexible paid time off Affordable health, dental, and vision insurance options Monthly fitness reimbursement 401(k) matching New-Parent Paid Leave Casual work environments Remote work All your information will be kept confidential according to EEO guidelines.