Customer Service & Technical Support Specialist

Posted 5 days ago

kwickposSpring (TX)

Computer User Support Specialists Full-Service Restaurants

SENIORITY

Mid

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About the role

Support Team MemberWhen a restaurant's POS has a question in the middle of a dinner rush, we pick up. Our Support team is the front line of the KwickPOS promise. We're always hiring people who are calm under pressure, technically curious, and genuinely want to help. Help restaurant merchants by phone, chat and email — from setup questions to live troubleshooting. Diagnose and resolve hardware and software issues, escalating cleanly when needed. Guide new merchants through onboarding so their first service goes smoothly. Turn recurring questions into better docs and a better product, working with our writers and engineers. Treat every restaurant like it's the only one that matters — because in that moment, it is.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.