Global Communications Engineer
virtual vocationsNew York (NY)
About the role
Supporting a highly visible global technology program, the full-time remote Global Communications Systems Engineer will coordinate the rollout and ongoing development of customer-facing communications technology, specifically the NICE CXone contact center platform, while collaborating with various teams across Europe.
Key responsibilities:
Coordinate with local service and commercial teams to deliver contact center rollouts and provide post-launch support
Translate business requirements into technical specifications and develop, configure, and enhance NICE CXone features
Create standard operating procedures, training materials, and reports to improve productivity and user experience
Required qualifications:
Hands-on experience with contact center platforms or software development
Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP
Experience integrating contact center platforms with Salesforce or other CRM systems
Degree or certification in IT, telecommunications, programming, or a related technical field
Advanced to fluent written and spoken English for technical and business communication
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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