Desktop Support Engineer
labine associatesHouston (TX)
Desktop Support Engineer
Posted 4 days ago
labine associatesHouston (TX)
SENIORITY
Senior
About the role
IT Support Engineer The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations. The ideal candidate is a high-accountability IT generalist with strong troubleshooting abilities, excellent communication skills, and the confidence to operate independently in a dynamic environment. This person thrives in a customer-facing setting, collaborates effectively with remote technical teams, and proactively identifies opportunities to improve system reliability and user experience.
Key responsibilities include:
- Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup
- Own onsite incident triage and resolution; document work thoroughly in the ticketing system
- Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)
- Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes
- Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-upIdentify recurring issues and contribute to root-cause analysis and long-term remediation
- Maintain a professional onsite presence and build strong rapport with end users and stakeholders
Qualifications include:
- 3–5 years of experience in desktop support, helpdesk, or field support
- Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination
- Strong technical troubleshooting skills across diverse IT environments
- Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools
- Ability to work independently, manage priorities, and maintain high accountability in a client-facing environment
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