Bilingual Customer Service & Loan Specialist 359

Posted 3 days ago

sun loanDel City (OK)

Loan Interviewers and Clerks Consumer Lending

SENIORITY

Junior

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About the role

As a Customer Service Loan Specialist, you will work with customers to explain our offerings, as well as conduct outreach to customers who are overdue on loan payments, working with them to identify solutions. The Customer Service Loan Specialist supports the Branch Manager in creating a positive, supportive, and well-run office in the communities we serve. As a customer service Loan Specialist, you will be provided in-depth training to understand our products and how we are able to help our customers. There are tremendous growth opportunities from this role throughout our company! Our employees - just like our customers - are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

Position Responsibilities:

Provide excellent customer service, both in person and over the phone
Receive and post loan payments in an efficient, friendly manner
Contact customers who are overdue on loan payments; work with them to identify solutions for repayment
Balance the cash drawer daily
Make daily bank deposits
Maintain compliance with Sun Loan Company policies and procedures
Tax preparation support (if applicable)
Network to attract new business
Work closely with other team members and manager to reach branch goals

Position Requirements:

One year customer service experience from any industry
Basic computer skills and ability to operate a calculator
Must have reliable transportation
Ability to work Monday-Thursday 8:30am-5:30pm; Fridays 8:30-6pm and occasional Saturdays 8:30am-12:30pm, additional hours may be required (No Sundays)
Must be at least 18 years of age

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.