Customer Experience Leader - Equity & Growth
mount valley foundation servicesVirginia Beach (VA)
Customer Experience Leader - Equity & Growth
Posted today
mount valley foundation servicesVirginia Beach (VA)
SENIORITY
Senior
About the role
Groundworks is seeking a Customer Experience Manager for our Virginia Beach, VA office. You will lead the customer contact center and Inside Sales, driving conversion, ensuring a high-quality customer journey, and partnering with marketing to stimulate demand and revenue growth.
You will coach teams, manage KPIs, and develop processes to improve customer experience across the local business. This role offers competitive pay and comprehensive benefits.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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