Flagship Boutique Director
brobston groupNew York (NY)
About the role
Summary:
The Flagship Boutique Director is responsible for driving continuous growth and overall performance of the flagship boutique by meeting sales targets, maximizing profitability, and building long-term client relationships. The role leads all aspects of boutique operations, including inventory integrity, visual standards, compliance, and reporting, while recruiting, coaching and developing a high-performing sales team. The director will implement CRM-driven clienteling strategies, represent the boutique at events, and collaborate with regional and international teams to share best practices.
Responsibilities:
Exceed individual and boutique sales budgets and achieve defined KPIs through strategic planning and sales analysis. Lead, coach, recruit and retain boutique team members; set objectives and manage performance. Oversee daily boutique operations, visual merchandising, inventory control, audits and compliance. Develop and execute clienteling and CRM initiatives to acquire and retain high-value/VIP clientele. Coordinate client events, handle escalated customer issues, and manage repairs and service follow-up. Collaborate with regional and international boutique managers to share insights and drive retail performance.
Requirements:
7+ years progressive luxury retail experience with proven boutique leadership and management. Demonstrated track record of driving sales growth, profitability and achieving commercial targets; fine watch or jewelry experience preferred. Strong expertise in luxury client development, CRM and VIP clienteling. Excellent interpersonal, communication, coaching and analytical skills; proficiency in Microsoft Office. Ability to work a flexible retail schedule including weekends and holidays, travel as required, and lift up to 40 lbs.
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