Automotive Service Advisor
mlGreensboro (NC)
About the role
Service Advisor Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Burlington Kia is seeking Service Advisor’s to help expand our growing Service department. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service. At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer:
401(K) Paid Holidays Paid Vacation Health, Dental and Vision insurance at group rates Basic Life Insurance Accident and Critical Illness insurance Growth opportunities Competitive pay plans
Responsibilities:
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications:
- Must hold a high school diploma or equivalent
- Excellent customer service skills
- Basic Computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast paced environment
- Excellent oral and written communication skills
- Team player
- Must have a valid driver’s license
- Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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