Desktop Support Specialist

Hi, We are looking for EUC Engineer?Desktop Support Engineer one of our clients at Redmond, WA (Onsite). Please review the below listed job description and share me your most updated resume, if interested.Role: EUC Engineer/Desktop Support EngineerLocation: Redmond, Washington (Onsite-Need only locals)Type: ContractJob SummaryThe End User Computing (EUC) Engineer is responsible for engineering, managing, securing, and optimizing enterprise end-user technology environments. The role focuses on desktop and mobile device management, software deployment, endpoint security, Active Directory administration, and end-user support across Windows and macOS platforms.Key Responsibilities1. Standard Operating Environment (SOE)Create and maintain SOE images aligned with organizational standards.Develop and manage SOE configuration image projects.Update and maintain software images.Perform testing, validation, and quality assurance.Identify software conflicts and compatibility issues.Conduct malware protection activities during image creation.Maintain documentation and update ITSM records.2. Platform Engineering (Intune Administration)Recommend EUC platform standards and architecture.Evaluate desktop applications and consolidation opportunities.Test new standards against existing infrastructure.Document exceptions and technology evaluations.Track activities through ITSM processes.3. Software Distribution & Management (Intune/SCCM)Develop software packaging and deployment standards.Create deployment-ready packages (MSI, IntuneWin, etc.).Conduct pre-deployment testing.Ensure software licensing compliance.Schedule and monitor deployments.Troubleshoot installation failures.Maintain deployment documentation and reporting.4. Mobile Device Management (MDM)Configure and administer Microsoft Intune MDM.Manage device enrollment processes.Configure security policies and compliance controls.Deploy and manage mobile applications.Monitor compliance and generate reports.Support users with device enrollment and configuration.5. Active Directory AdministrationImplement and maintain AD security controls.Create and manage Group Policy Objects (GPOs).Monitor AD performance and health.Generate compliance and security reports.Maintain Active Directory documentation.6. Apple Device Management (JAMF)Administer JAMF Pro for macOS and iOS devices.Create and deploy policies and configuration profiles.Package and deploy macOS applications.Monitor compliance, inventory, and device health.Troubleshoot enrollment and device management issues.Maintain JAMF documentation.Required Skills & QualificationsCore Technical SkillsMicrosoft IntuneSCCM / MECMWindows OS EngineeringActive DirectoryGroup Policy (GPO)JAMFMobile Device Management (MDM)Endpoint SecurityPowerShell ScriptingSoftware Packaging & DeploymentSOE Image Creation & MaintenanceAdditional SkillsStrong troubleshooting and analytical skillsExcellent documentation abilitiesIdentity and Access Management knowledgeExperience supporting Windows and macOS environmentsPreferred Candidate Profile (5–8 Years Experience)This role is primarily focused on End User Support / EUC Operations rather than advanced engineering.Required ExperienceTroubleshooting laptop, desktop, and printer issuesUnderstanding end-user problems and providing resolutionsEscalating complex issues to L2/SME teamsTicket triaging and managementHandling customer support callsTroubleshooting SCCM, Intune, and Autopilot deploymentsMFA implementation and supportMAM/MDM administrationWindows and macOS troubleshootingPrinter setup and configurationVPN and network connectivity supportServiceNow ticket managementWindows and macOS upgradesMicrosoft 365 support:OutlookTeamsOneDriveSoft SkillsExcellent communication skillsCustomer-focused approachStrong problem-solving abilitiesAbility to work in a fast-paced support environmentDeliverablesProcess Flow DocumentationKnowledge Transfer and MentoringProject Deliverables DocumentationData Conversion and Data Maintenance SupportIndustry Best Practice RecommendationsOut-of-the-Box Solution RecommendationsTechnical Configuration and Development SupportFunctional Team ParticipationAdditional duties as assignedThanks & Regards,Vishal SharmaLead Recruiter+1 (551) 284-4825Sharma.vishal@net2source.comwww.net2source.com270 Davidson Ave, Suite 704 Somerset, NJ 08873