Network Support Engineer L1
maximatekNew York (NY)
About the role
We are seeking a detail-oriented Network Support Engineer L1 to monitor, support, and maintain our core network infrastructure and daily IT operations. In this role, you will act as the vital link between end-users, system administrators, and infrastructure teams, ensuring maximum uptime, fast incident resolution, and strict adherence to network security protocols and industry standards.
Core Responsibilities:
Network Monitoring & Incident Management: Perform daily network checks, monitor system health, log support tickets, and resolve Tier 1 network connectivity and hardware issues. Troubleshooting & Maintenance: Diagnose LAN/WAN, Wi-Fi, VPN, and DNS/DHCP issues; perform basic router and switch configuration updates; escalate complex network outages promptly to L2/L3 engineering teams. Documentation & Compliance: Maintain accurate network topology diagrams, device inventories, and standard operating procedures (SOPs); ensure compliance with IT security policies and data governance standards. Technical Support: Assist internal employees and clients with network access, onboarding, and connectivity troubleshooting across hybrid workplace environments. Vendor & Asset Coordination: Serve as a point of contact for ISP vendor ticketing, hardware dispatch, and third-party technical support during network maintenance windows.
Qualifications
Education:
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (Required).
Experience:
0–2 years of experience in network administration, IT helpdesk, or technical support environments.
Technical Skills:
(Required):Strong foundational knowledge of TCP/IP, OSI model, routing/switching concepts, Subnetting, and VPNs. Familiarity with network diagnostics tools (Ping, Traceroute, Wireshark, Putty).Understanding of network protocols (DNS, DHCP, SNMP, HTTP/S).Excellent troubleshooting, organizational, and technical writing skills. Preferred Skills &
Certifications:
Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification (or active preparation).Basic knowledge of cloud networking concepts (AWS/Azure) or firewall configurations. Experience with ticketing systems (Jira, Service Now, Remedy).
What We Offer:
Targeted Placement: Direct exposure to enterprise networking projects in the Tech and IT infrastructure space. Professional Growth: Mentorship from senior network engineers and hands-on exposure to enterprise-grade routing, switching, and security infrastructure. Technical Upskilling: Guidance on industry-standard certifications and advanced networking protocols. Ready to Take the Next Step? Email your updated resume to: muktheswar@maximatek.com
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