Manager of Customer Success
virtual vocationsDenver (CO)
Manager of Customer Success
Posted 2 days ago
virtual vocationsDenver (CO)
SENIORITY
Manager
About the role
Driving retention and expansion for SMB clients, the full-time Manager of Customer Success will lead a team of Customer Success Managers, focusing on onboarding, adoption, and analytics while working remotely.
Key responsibilities:
Own SMB net revenue retention and churn reduction through strategic initiatives and risk detection systems
Hire, coach, and develop a team of SMB Customer Success Managers, fostering a culture of accountability and growth
Streamline onboarding processes to ensure quick activation and maximize product adoption across new clinics
Required qualifications:
5+ years in customer success or account management within SMB-focused SaaS, including 2+ years in a management role
Proven experience in reducing churn and improving onboarding metrics through data-driven processes
Strong analytical skills with the ability to write SQL and interpret data dashboards
Hands-on experience with AI tools and automation to enhance customer success workflows
Familiarity with CRM and customer success tools such as Salesforce or Gainsight
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.