Parts Counter
mark jacobson toyotaDurham (NC)
About the role
Front Parts Counter Associate Mark Jacobson Toyota is seeking a customer-focused and detail-oriented Front Parts Counter Associate to join our Parts Department. This role is responsible for assisting retail and wholesale customers, service technicians, and internal team members with parts inquiries, orders, and fulfillment while delivering an exceptional customer experience.
Key Responsibilities:
- Greet and assist customers at the front parts counter in a professional and timely manner
- Identify customer needs and recommend appropriate parts and accessories
- Process parts orders, returns, and special orders accurately
- Work closely with service advisors and technicians to ensure timely parts availability
- Maintain accurate inventory records and assist with stocking and organization
- Receive and verify incoming shipments
- Upsell and promote additional parts and accessories when appropriate
- Keep the parts counter and showroom clean, organized, and customer-ready
- Follow all company policies, procedures, and safety standards
Qualifications:
- Previous automotive parts experience preferred (Toyota experience a plus)
- Bilingual candidates preferred
- Strong customer service and communication skills
- Basic computer proficiency; experience with dealership management systems is a plus
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to lift up to 50 lbs and be on your feet for extended periods
- Valid driver's license and clean driving record
Compensation & Benefits:
- Competitive pay
- Health, dental, and vision insurance 401(k) with company match
- Lease stipend program
- Paid time off (starts day 1!) and 6 company holidays
- Employee discounts on vehicle purchases, parts, and service
- Career growth opportunities within the dealership
- Work Environment
- Fast-paced dealership setting
- Collaborative team atmosphere
- Customer-facing retail counter
Interested candidates should apply in person or submit a resume through the dealership's careers page.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this