Remote Customer Service

Posted 9 days ago

express employment professionalsEast Lansing (MI)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Customer Service RepresentativeHandles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Communicates routine information in a clear and accurate way with internal and external contactsEquipment UsedAssociate needs to have: a smart device for the authentication app and an ethernet cable plug in Equipment Provided by Client: Computer tower, 2 monitors, mouse, camera, headset, keyboard, mousepadExperience Required6 months call center experienceShift Hours: 8-hour shifts between 8:00 AM – 5:00 PM, M-FEstimated Length: 6 months with possible extensionHome Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider.CommitmentMust be able to give a 3-month commitmentNo time off during training

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