Senior Renewals Operations Manager

Posted 3 days ago

virtual vocationsNew York (NY)

General and Operations ManagersCustom Computer Programming Services

SENIORITY

Senior

About the role

Acting as a key operational partner to the VP of Customer Success, the full-time remote Senior Renewals Operations Manager will drive the effectiveness and scalability of the global Customer Success organization while enhancing the end-to-end Customer Success Manager experience through data-driven execution and cross-functional alignment. Key responsibilitiesOwn and evolve the global Customer Success operating model to ensure consistency and scalability across regions Define and track KPIs to measure customer health, retention, and expansion while proactively identifying churn risk Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, and Finance teams to optimize customer journeysRequired qualifications6+ years of experience in Sales Operations, Renewals Operations, or Customer Success Operations Strong cross-functional influence with the ability to drive outcomes without direct authority Experience presenting executive-ready insights to senior leadership Deep understanding of post-sales and renewals workflows, data, and systems Advanced proficiency with CRM and sales operations tools, such as Salesforce

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