General Manager

Company: ARC Document Solutions

Employment Type: Full-Time

Starting Salary: $70,000

Job Summary: Lead the Future of Document Imaging & Scanning OperationsARC Document Solutions is looking for an experienced General Manager, National AIM Operations to lead and support large-scale scanning and archiving projects across our national AIM network. This is a highly visible leadership role for someone who understands commercial document scanning, imaging technologies, production workflows, quality control, and large-scale project execution and who can translate that expertise into operational excellence and exceptional customer outcomes.

What You'll Do: Lead National AIM Operations Provide operational oversight for large scanning and archiving projects across AIM Operations Centers, regional locations, and customer sites. Establish and maintain best-practice standards across scanning operations. Optimize production workflows to maximize quality, efficiency, labor utilization, and resource management. Develop and maintain quality-control standards designed to minimize errors and defects. Review operational and production data to identify challenges and implement improvements. Ensure hardware and software acquisitions align with ARC's national standards. Partner with Sales & Customers Work closely with the AIM Sales team to plan projects, identify customer needs, develop technical solutions, calculate costs, and establish project timelines. Participate in major customer presentations, providing operational expertise and technical insight. Serve as a key operational point of contact for large AIM customers. Partner with customers on production scheduling, project status, problem-solving, and other operational needs. Support sales teams and branch operations with customer-site needs, training, and education. Drive Process & Quality Improvement Establish production and quality-control standards in partnership with AIM and branch leadership. Develop and implement processes that improve workflow, eliminate operational issues, and enhance quality. Coordinate activities across departments and locations to ensure successful project execution.

What We're Looking For: 5+ years of experience managing a commercial document scanning operation. In-depth experience with large- and small-format production document imaging technologies and solutions. Strong understanding of document imaging principles, imaging mechanics, file structures, file formats, OCR, ICR, OMR, barcode technologies, and related methodologies. Proven experience developing process workflows and quality-control procedures. Strong analytical, problem-solving, project management, and customer-facing skills. Ability to collaborate effectively with Sales, Operations, Production, and Branch leadership. Bachelor's degree, four years of related training, or an equivalent combination of education and experience. CDIA certification or equivalent is highly preferred. Strong working knowledge of Microsoft Word, Excel, Outlook, Access, Adobe Acrobat, and Adobe Photoshop. Why ARC?At ARC Document Solutions, you'll join a team that values innovation, responsiveness, operational excellence, and customer success. We offer: Competitive compensation Comprehensive medical, dental, vision, and life insurance 401(k) with company matchingA supportive management team invested in your success Training and professional development opportunitiesPM20#LI-LBPI8809c 2d 71610-38059-41795904