Assoc Research Support Spec
independence blue crossCranbury (NJ)
About the role
Associate Research Support Specialist Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.
Responsibilities:
Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
Determine the appropriate assignment group for incident based on incident protocols.
Decide the next steps needed to bring an issue to resolution.
Research the applicable source systems to figure out the nature of the issue.
Identify which business areas need to be engaged to bring the issue to resolution.
Provide clear and complete work notes so users clearly understand the progress and status of every incident.
Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
Analyze and refine data extracts to create reports.
Experience:
Preferred 1-2 years working in healthcare/office setting, or relevant internship or co-op work experience
Skills:
Excellent oral and written communication skills and be able to follow detailed policies and procedures.
Must have the ability to work independently and within a team environment.
Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.
Education:
Bachelors Degree preferred. IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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