Job Description:
Inova Central Lab is looking for a dedicated Client Services Laboratory Representative Call Center. This role is Part-time and shifts may vary: Days with occasional evenings and every other weekend. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement:
Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and more! Client Services Laboratory Representative Call Center Job Responsibilities The Client Services Laboratory Call Center Representative provides quality customer service and technical phone support. Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls. Provides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients. Coordinates and dispatches courier services as needed. Ensures stat specimens are delivered to the lab timely. Coordinates and dispatches courier services as needed. Participates in professional growth opportunities to enhance personal, team and department development. Demonstrates knowledge of regulatory standards while satisfying compliance requirements. May perform additional duties as assigned.
Minimum Qualifications
Education: High School diploma or GED equivalent
Experience: 1 year of related experience
About Us:
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
