Head of Customer Success: Scale & Lead a High-Impact CS Team

Posted 2 days ago

rillaNew York (NY)

Customer Service Representatives Custom Computer Programming Services

SENIORITY

Manager

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About the role

Rilla, a leading conversation intelligence startup in NYC, seeks an exceptional individual contributor ready to move into leadership as Head of Customer Success. You’ll own and grow the CS function while continuing to manage top accounts to ensure value delivery. You’ll design onboarding, coaching playbooks, and engagement models; coach CS leaders to become trusted advisors; and partner with Sales, Product, and Engineering to deliver a seamless customer experience from first demo through

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.