Customer Service Assistant
alphabe insightLos Angeles (CA)
About the role
Customer Service Assistant At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. The ideal candidate will play a crucial role in ensuring an exceptional customer experience by addressing inquiries, resolving issues, and providing accurate information about our products and services.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers with product information, order processing, and issue resolution.
Maintain up-to-date knowledge of company products, services, and policies.
Record and document customer interactions and transactions accurately in the system.
Collaborate with other departments to resolve complex customer issues.
Follow up with customers to ensure their issues are resolved and they remain satisfied.
Requirements:
High school diploma or equivalent; further education is a plus.
Proven experience in a customer service role or similar capacity.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks efficiently and work under pressure.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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