ACE Club Guest Experience Supervisor

Posted today

agua caliente casinosRancho Mirage (CA)

First-Line Supervisors of Gambling Services Workers Casinos (except Casino Hotels)

SENIORITY

Mid

Apply

About the role

Agua Caliente Casinos in Rancho Mirage, CA, seeks a Customer Service Supervisor to manage ACE Representatives, schedule, and supervise daily operations at the ACE Club. You will develop guest loyalty, coordinate with the ACE Manager, and ensure high levels of service and compliance with SOPs. This role requires strong supervisory skills, English communication, and experience in customer service within a casino environment.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.