Customer Service Supervisor

Customer Service Supervisor Together, we move the world—we've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility. MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. Join our MAHLE team! #weshapefuturemobility Your Contribution As a Customer Service Supervisor reporting to the Head of Logistics, you will be responsible for leading the Customer Service team to deliver exceptional service and operational performance for both internal and external customers. This role serves as the primary escalation point for customer and logistics-related issues, ensuring rapid resolution while maintaining strong customer relationships and supporting business objectives. The Customer Service Supervisor drives on-time delivery performance by coordinating inbound and outbound logistics activities, monitoring key performance indicators, and collaborating cross-functionally with Production, Planning, Purchasing, Shipping, Quality, and Sales. Through effective leadership, process improvement, and data-driven decision-making, this position fosters a customer-focused culture that enhances service levels, operational efficiency, and customer satisfaction. This role is responsible to: Lead daily shipping, receiving, warehousing, and material handling operations. Ensure the timely and accurate movement of materials to support production and customer requirements. Maintain inventory accuracy through effective inventory control processes and cycle count programs. Monitor logistics performance metrics and implement corrective actions to meet established targets. Drive continuous improvement initiatives focused on safety, quality, delivery, cost, and productivity. Coordinate inbound and outbound transportation activities to ensure on-time deliveries and cost-effective freight management. Develop, coach, and lead logistics team members to achieve performance objectives and support employee growth. Ensure compliance with company policies, safety standards, and applicable regulatory requirements. Collaborate with Production, Customer Service, Purchasing, and other departments to resolve material flow and logistics issues. Identify and eliminate inefficiencies in warehousing, transportation, and material handling processes. Manage logistics resources, equipment, and space utilization to maximize operational effectiveness. Support new product launches, customer requirements, and business growth initiatives through effective logistics planning. Investigate and resolve shipping, inventory, and delivery discrepancies in a timely manner. Prepare and communicate logistics performance reports and action plans to leadership. Perform other duties as assigned. Your Experience & Qualifications Bachelor's Degree in Business, Supply Chain Management, Logistics, Operations Management or Associate Degree with equivalent experience may be considered. 5-7 years of experience in Customer Service, Logistics, Supply Chain, or Manufacturing Operations. Minimum 2-3 years of leadership or supervisory experience preferred. Experience within an automotive manufacturing environment strongly preferred. Experience working with customer portals, EDI, and ERP systems required. Our Offering We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! #Diversity Matters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people. Facts about the job