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David Careers

Information Technology Support Analyst

Posted today

gdi infotechBeaver Falls (PA)
Computer User Support SpecialistsComputer Systems Design Services

SENIORITY

Mid

SALARY

$55,000 - $75,000

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About the role

IT Support Analyst (On-Site)
Location: Pittsburgh, PA (Near Pittsburgh International Airport)
Type: Full-Time
Schedule: Monday-Friday, On-SiteAbout the RoleWe are seeking an experienced and customer-focused IT Support Analyst to join our growing Managed Services team. This individual will provide hands-on technical support for small and mid-sized business clients in a Microsoft-centric environment. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience supporting end users across a variety of technologies including Microsoft 365, Windows, networking, and endpoint management. This role requires an individual who enjoys solving technical problems, working directly with end users, and supporting a diverse client base in a fast-paced MSP environment.
Key Responsibilities: Provide Tier 1 and Tier 2 technical support to end users via phone, email, remote support, and onsite visits. Troubleshoot hardware, software, operating system, and connectivity issues. Administer and support Microsoft 365 environments, including:
Exchange Online:
  • OutlookTeamsSharePoint OnlineOneDriveAzure Active Directory / Entra IDProvision, configure, and deploy desktops, laptops, mobile devices, and peripherals.
  • Manage user accounts, permissions, password resets, and security group memberships.
  • Configure and support Windows 10 and Windows 11 workstations.
  • Assist with server administration in Windows Server environments.
  • Diagnose and resolve network-related issues involving:
  • TCP/IPDNSDHCPVPNFirewallsWireless Networks
  • Monitor and maintain client environments utilizing Remote Monitoring & Management (RMM) tools.
  • Document incidents, resolutions, and technical procedures within the ticketing system.
  • Participate in client onboarding projects, workstation deployments, and technology refresh initiatives.
  • Escalate complex issues to senior engineers when necessary.
  • Maintain high customer satisfaction through professional communication and timely resolution of support requests.
Required Qualifications: 2+ years of IT support experience, preferably within a Managed Services Provider (MSP) environment. Strong knowledge of:
  • Microsoft 365 Windows 10/11 Active Directory
  • Azure AD / Entra IDExchange Online
  • Networking fundamentals
  • Experience supporting remote and onsite users.
  • Familiarity with ticketing systems such as ConnectWise, Autotask, HaloPSA, or Service
  • Now.
  • Experience utilizing RMM platforms such as Datto RMM, NinjaOne, ConnectWise Automate, or N-able.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Valid driver's license and reliable transportation.
Preferred Qualifications:
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified Fundamentals
  • CompTIA A+CompTIA Network+Experience supporting Azure environments
  • Experience with cybersecurity best practices and endpoint security solutionsMSP experience strongly preferred
Compensation & Benefits:
  • Competitive base salary: $55,000 - $75,000 depending on experience
  • Health, Dental, and Vision Insurance 401(k) with company matchPTO and Paid Holidays
  • Professional training and certification reimbursement
  • Career advancement opportunities within a growing technology organization
Ideal Candidate: The successful candidate is highly responsive, technically curious, and thrives in a client-facing environment. You enjoy helping users solve problems, take ownership of issues from start to finish, and can effectively balance multiple priorities in a fast-paced MSP setting.

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