Leader, Solutions Engineer
webex events formerly socioNew York (NY)
Leader, Solutions Engineer
Posted 7 days ago
webex events formerly socioNew York (NY)
SENIORITY
Manager
About the role
SE LeaderWhile this role is remote, candidate must reside within the NYC Metro area.
What You Will Do:
As an SE Leader, you will serve as a strategic partner to the business, driving technical vision and customer success. You will be responsible for leading a high-performing team that bridges the gap between complex technology solutions and customer business outcomes. Your focus will be on delivering measurable value, fostering a culture of innovation, and ensuring your team is prepared to navigate the evolving landscape of AI and digital transformation. You will act as a trusted technical executive advisor, ensuring that Cisco's portfolio is effectively positioned to meet the needs of our customers and partners.
Roles & Responsibilities: Lead your Business:
- Data-Driven Execution: Utilize performance metrics and KPIs to refine team capacity, capability, and adoption signals, ensuring alignment with Cisco's strategic objectives.
- Customer Journey Management: Guide the team across the full customer lifecycle
- Land, Adopt, Expand, and Renewto drive recurring revenue and platform success.
- Cross-functional Collaboration: Leverage internal and external networks, including Engineering, Architectures, CX, Partners, and Marketing, to deliver differentiated solutions.
- Competitive Strategy: Use market intelligence and installed-base insights to pursue high-value opportunities and articulate Cisco's platform value with urgency.
- Lead your Team:
- Strategic Talent Building: Identify skill gaps using data-driven insights to create targeted development plans that ensure team readiness and long-term succession.
- Structured Coaching: Invest in the professional growth of your team by strengthening their technical depth, communication, and executive interaction skills.
- Inclusive Innovation: Cultivate a diverse environment where every voice is valued, enabling collaboration and experimentation while protecting time for continuous learning.
- Leadership Ability:
- Continuous Growth & AI Fluency: You proactively deepen your own leadership and technical expertise, embracing AI-driven evolution and applying feedback to maintain effectiveness.
- Thought Leadership: You communicate a clear technical vision that builds confidence and alignment across Cisco's portfolios.
- Resilience & Agility: You model a growth mindset, adapting quickly to market and business changes while ensuring your team remains technically strong and prepared for the future.
- Cisco Principles: You embody Cisco's Guiding Principles, driving efficiency and business impact while actively strengthening the #CiscoSE community.
Who You'll Work WithCisco Enterprise Customers are transforming business through the power of people and technology. GES East centers on Enterprise Customers with a deep relationship with Cisco across many vertical markets including Financial Services Industry (FSI), Healthcare, Manufacturing, Energy and Retail. The Atlantic North Region is focused on 26 of these Major Enterprise Accounts when it comes to adopting new technology and service lead consumption models. Atlantic North is part of the Atlantic Enterprise Operation organization which has an incredible culture built upon Safety, Trust, Thinking Big, Focused Execution, Technical Excellence, Collaboration and Fun!
Who You Are:
You are a people-focused technical sales professional who provides technical direction and business guidance to the Premium Sales team. You drive revenue through account planning, resource planning and allocation. You actively develop and maintain a team of high-performing Solution Engineers. You continually seek innovative methods for improving team performance. You help meet team revenue goals by driving innovative technical programs and leading day to day account-level activities.
Minimum Requirements:
- 10+ Years of Industry Experience
- Deep expertise in Cisco technologies and a strong understanding of cross-architecture solutions, with the ability to guide and mentor SEs through complex digital transformations.
- Exceptional ability to build and maintain strong relationships, both internally with Client Directors, Account Executives, Customer Experience leaders, and other Cisco stakeholders as well as externally with customer technical and business decision-makers.
Preferred Qualifications:
- A proven leader with significant experience managing, coaching, and developing high-performing technical sales or solutions engineering team or a high performing Solutions Engineer ready to take the next step in your career in a leadership role.
- A strategic problem solver who can translate business requirements into actionable technical strategies for your team and align their efforts with Cisco's portfolio.
- Demonstrated experience in consultative selling, including guiding teams in developing integrated account/market plans and leading cross-functional engagements.
- Excellent communication and presentation skills, with the ability to inspire, motivate, and provide clear direction to your team.
- Experience leading teams supporting large, complex global accounts
- Advanced understanding of inter-networking industry trends, including new products and solutions
- Advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products
- Ability to facilitate the critical issue of post-sales customer satisfaction issues
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