Client Success Manager

Day-to-day: Lead the onboarding process for new clients, ensuring a smooth and successful transition. Act as a client advocate, representing their needs and feedback to internal teams, including product, growth, operations, and leadership. Develop and nurture strong relationships with a wide range of clients, including many strategic, enterprise-level accounts. Help shape the vision and strategy for how clients are implemented onto our Business platform. Set clients up for success by driving enrollment and activation, which directly impacts gross revenue. Serve as the team's data expert, building reports and dashboards to track performance and account health. Collaborate with cross-functional teams such as marketing, finance, and engineering to achieve client goals. What’s required? 4+ years of experience in a customer-facing role like implementation or project management, with a focus on strategic or enterprise-level accounts. 4+ years of experience building reports, using SQL, and creating dashboards to drive efficiency and awareness A customer-obsessed mindset and a proven ability to uncover and address the core needs of clients. A bias for action and a talent for thriving in a constantly changing, ambiguous work environment. Someone who acts like an owner, taking accountability for project success and client outcomes. An individual with a strong attention to detail who can develop thorough and highly actionable project plans. A person who is always looking to improve existing processes and build new ones where they are needed. What else should you know: Competitive pay! Offering $37/hour W2 and medical, dental and vision benefits offered after 30 days of employment. The position starts as a 1-month W2 contract with possibility of extensions! Location 100% Remote (San Francisco, Chicago, New York, Seattle) Hybrid role once offices open! Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Industries IT Services and IT Consulting, Hospitality, and Food and Beverage Services Referrals increase your chances of interviewing at Swoon by 2x Sign in to set job alerts for “Customer Success Manager” roles. Chicago, IL $102,000.00-$154,000.00 1 week ago Chicago, IL $70,500.00-$70,500.00 5 days ago Chicago, IL $80,000.00-$90,000.00 1 month ago Associate Customer Success Manager - RethinkBH Chicago, IL $88,000.00-$115,000.00 4 days ago Greater Chicago Area $73,000.00-$137,000.00 4 days ago Chicago, IL $60,000.00-$75,000.00 2 weeks ago Chicago, IL $85,000.00-$110,000.00 3 months ago Chicago, IL $180,000.00-$240,000.00 1 month ago Chicago, IL $90,000.00-$110,000.00 3 months ago Customer Success Manager, YouTube Specialist Chicago, IL $100,000.00-$120,000.00 6 days ago Chicago, IL $164,813.00-$196,859.00 4 hours ago Chicago, IL $75,000.00-$150,000.00 1 month ago Associate Customer Success Manager, Uber Direct Chicago, IL $79,000.00-$98,000.00 2 days ago Chicago, IL $95,000.00-$115,000.00 2 months ago Chicago, IL $125,000.00-$160,000.00 6 days ago Customer Success Manager, Covered Entity Solutions Chicago, IL $100,000.00-$115,000.00 1 week ago Chicago, IL $90,000.00-$142,500.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.