Account Management Lead

Posted yesterday

virtual vocationsDenver (CO)

Sales ManagersCustom Computer Programming Services

SENIORITY

Manager

About the role

Owning the post-sale customer journey, the full-time remote Account Management Lead will manage onboarding, retention, and customer satisfaction for institutional accounts and specialty pharmacies, ensuring they realize the benefits of an AI-centric solution. Key responsibilities Oversee onboarding and asset creation for new accounts, ensuring quick activation and usage Monitor account health, conduct structured check-ins, and manage win-back outreach for churned accounts Collect and prioritize customer feedback to inform product development and enhance customer experience Required qualifications 5+ years of experience in account management or clinical operations, preferably in healthcare SaaS or health tech Strong understanding of provider workflows and direct experience with prior authorization or revenue cycle Proven track record of managing onboarding, retention, or customer satisfaction processes Excellent communication skills, capable of engaging with various stakeholders Comfortable with data analysis and using AI tools to enhance workflows

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A number in mind

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Your notice period

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