Senior Client Support Analyst: AI-Driven Product Expert

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canoe intelligenceJacksonville (FL)

Computer Systems Analysts Custom Computer Programming Services

SENIORITY

Senior

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About the role

Canoe Intelligence is seeking a Senior Support Analyst in Jacksonville, FL (hybrid with NYC option). You will be the client-facing expert, guiding users through Canoe's ML-driven platform and addressing complex issues. You will collaborate across product, data operations, and client management to improve experience and resilience. We value analytical, self-starting professionals who can teach others, troubleshoot efficiently, and contribute to our knowledge base and AI initiatives.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.