Director of Administration & Office Services
$150,000 - $175,000 per year
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Posted 2 days ago
SENIORITY
Manager
SALARY
$150,000 - $175,000 per year
About the role
- Administrative Leadership & Coordination
- Lead the firm's administrative operations and support functions
- Translate leadership priorities into clear plans, accountability, and execution
- Lead firmwide administrative initiatives and cross-functional projects
- Build scalable administrative systems that support continued growth
- People Operations & Talent Management
- Lead recruiting, onboarding, employee relations, performance management, career development, and training
- Coordinate attorney recruiting support, including the firm's on-campus interview (OCI) program
- Develop and maintain HR policies, procedures, and employment compliance
- Foster an engaged, accountable, and high-performing workplace culture
- Office Administration & Service Delivery
- Oversee day-to-day office operations and administrative support services
- Coordinate administrative resources to support attorneys and clients
- Improve workflows, documentation, and service standards
- Manage administrative vendors and operational resources
- Operational Excellence & Continuous Improvement
- Standardize administrative policies, procedures, and operating practices
- Lead process improvement and organizational change initiatives
- Establish performance measures and service standards
- Promote knowledge management and continuous improvement
- Leadership Collaboration
- Partner closely with Finance, Technology & Facilities, and firm as well as practice leadership
- Support strategic planning and implementation of firm priorities
- Promote collaboration, communication, and accountability
- Serve as a trusted advisor on people and operational matters
- Bachelor's degree or equivalent professional experience
- 5+ years of administrative, HR, or operations leadership experience within a law firm or partner-led professional services organization\
- Experience building or improving people operations and administrative processes
- Demonstrated success leading administrative teams and cross-functional initiatives
- Preferred Experience
- SHRM-CP, SHRM-SCP, PHR, SPHR, or similar certification
- Experience leading organizational change, process improvement, or operational transformation
- Leadership Capabilities
- Excellent communication, organizational, and project management skills
- Strong judgment, discretion, and ability to manage confidential matters
- Ability to influence across all organizational levels
- Hands-on leadership style with a bias toward execution and continuous improvement
- Measures of Success
- Within the first 12 months, success will be measured by the Director's ability to: Build firmwide credibility
- Establish a scalable people operations function
- Standardize administrative processes
- Clarify administrative ownership and strengthen execution
- Increase partner capacity by assuming day-to-day administrative leadership
- Why Join MSW?
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Your notice period
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