Microsoft Client Success Manager

Microsoft Client Success ManagerMicroAge is seeking a Microsoft Client Success Manager (CSM) to own post-sale services success, account health, and client satisfaction for our top Microsoft enterprise and Managed Services Provider (MSP) clients. This role has a strong focus on driving value for our Microsoft clients. This role is client-facing and works closely with Sales, service delivery, PMO, and Microsoft stakeholders and management. The CSM is accountable for ensuring clients realize measurable value while proactively managing risk and CSAT and helping us grow our Microsoft business.Key Responsibilities:Microsoft Service Delivery Account Ownership:Serve as the primary post-sale success owner for assigned Microsoft enterprise and MSP accountsDevelop and maintain a client success plans aligned to business outcomes and drive business valueEngage directly on at least a monthly basis with technical, operational, and executive client stakeholdersTranslate client priorities into clear adoption and success roadmapsSchedule and conduct quarterly business reviews (QBR's) with each assigned accountEngage with the Project Management Office (PMO) for any project-based Microsoft service delivery for assigned clients as a client advocate and address any delivery friction or resources concerns of the client.Escalation point of contact for services CSAT issues for assigned clients and lead cross-functional collaboration to resolve those issuesMicrosoft Value FocusDrive adoption and value realization for Azure, Microsoft 365, Security, Power Platform, Data/AI, and CopilotPromote and align AI services and solution offerings to client goalsUnderstand CSP and MSP operating models, renewals, and consumption driversCoordinate Microsoft resources such as FastTrack and support escalation when appropriateSales Partnership (Non-Quota)Partner with Account Executives on strategic account planning and client alignment around Microsoft for assigned accountsSupport renewal readiness and expansion conversations through success insightsIdentify upsell and cross-sell signals based on adoption and outcomesHand qualified opportunities to Sales while retaining success accountabilityWhat This Role Is NotNot a delivery engineerNot a project manager (PMO-aware but not delivery owner)Not client technical supportNot a quota-carrying sales roleRequired Qualifications5+ years in Microsoft related Client Success, MSP Success, Technical Account Management, Program Management, or Services LeadershipExperience within the Microsoft ecosystem (partner, MSP, CSP, or Microsoft)Ability to engage enterprise and MSP clients directly at all levels of managementWorking knowledge of Microsoft cloud platformsUnderstanding of PMO processes and CSAT methodologiesStrong communication skills and executive presenceWhy MicroAgeMicroAge helps organizations modernize, secure, and innovate using Microsoft and AI solutions. This role is critical to ensuring our most strategic clients succeed, remain loyal, and grow over time