Lead Conversation Design & AI CX at Scale
amazonSeattle (WA)
Lead Conversation Design & AI CX at Scale
Posted today
amazonSeattle (WA)
SENIORITY
Lead
About the role
Amazon Inc. is seeking a hands-on Team Manager to lead the Conversation Design function at scale.
You will shape voice, tone, and language, create conversational specs, prompts, and evaluation guidelines, and annotate data to improve model behavior across voice and text channels. You will partner with Product, Engineering, and Applied Science to deliver high-quality customer experiences, govern messaging, and drive measurable service improvements.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.