Field Services Technician

Job Description: Job Description The Field Service Technician is responsible for the assembly, installation, commissioning, troubleshooting, maintenance, and repair of Multi-Fill and affiliated equipment at both customer facilities and Multi-Fill's facility. This position requires a combination of mechanical and technical aptitude, problem-solving skills, customer service, and the ability to manage multiple projects and priorities independently. Technicians will be responsible for supporting equipment installations from start to finish, ensuring all systems are properly assembled, installed, tested, and operational. This includes diagnosing equipment issues, performing system setup and configuration, and providing ongoing technical support at customer locations. Customer interaction is a significant part of this position. Technicians must be comfortable working directly with customers, equipment operators, and company owners to provide equipment demonstrations, operational training, troubleshooting assistance, and product support. Accurate and timely completion of daily work logs, service reports, and service tickets is required. This is a hands-on position that involves physical labor, including equipment assembly, installation, and lifting. Technicians must be capable of performing the physical requirements associated with equipment service and installation. Successful candidates must demonstrate strong mechanical and technical knowledge, effective troubleshooting abilities, and the capacity to think critically and develop solutions when faced with unfamiliar challenges. Familiarity with various computer systems, software applications, and equipment controls is beneficial. The ability to work independently with minimal direct supervision is essential. Strong organizational and project management skills are also important, as technicians may be responsible for coordinating equipment installations involving multiple vendors, systems, and components to ensure everything is properly integrated and functioning as intended. Multi-Fill typically has multiple equipment builds and customer projects progressing simultaneously. Technicians must be able to manage competing priorities, monitor project progress, maintain accurate records, communicate updates, and ensure assigned tasks are completed efficiently and on schedule.