Customer Services Support Operator

Job Title: Customer Service Support Operator

Location: Irving, TX

Employment Type: Temp (12 Months)

Industry: Manufacturing

Compensation: $18.00-24.00/Hour

Schedule: 40 Hours/Week 1 st Shift

About the Opportunity: Join a customer-focused service team where you'll support customers with day-to-day orders, inquiries, and service requests. You'll provide first-level support, coordinate with internal technical teams, and help resolve commercial and technical issues while ensuring customer information and orders are accurately managed.

About Acara Solutions: Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY

What You'll Do: Process incoming customer orders, inquiries, and service requests, ensuring information is accurately recorded and maintained. Provide first-level customer support remotely and onsite, resolving routine issues in line with established procedures. Escalate complex technical questions and service issues to qualified Service Technicians or Service Engineers. Work closely with customers, sales representatives, and internal teams to clarify orders and support issue resolution. Assist with pre- and post-sales technical product support for customer solutions.

What You'll Bring: High School Diploma or GED1+ years of experience in customer service, order management, technical support, or administrative support.1+ years of experience in operating computers What Sets You Apart:

• Cybersecurity
• DatabasesBasic knowledge and experience of principles, procedures, work routines, and skills in the field of work, gained through a structured and focused two-year vocational training period
• Knowledge of standardized work routines and methods, general facts, and information is necessary, usually acquired through training on the job.
• Attention to detail

Additional Information: Upon offer of employment, the individual will be subject to a background check. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | AcaraAleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.