Senior Implementation Engineer
q2 softwareAustin (TX)
Senior Implementation Engineer
Posted today
q2 softwareAustin (TX)
SENIORITY
Lead
About the role
Overview:
As a Senior Implementation Engineer at Q2, you will implement and support configurable software integrations with CRM and loan origination systems. You will work across client environments, translating business needs into robust technical integration solutions. You’ll troubleshoot complex issues, collaborate with cross-functional teams, and guide clients on integration capabilities and best practices. This role offers hands-on delivery, mentoring, and a clear impact on customers’ financial technology ecosystems. Compensation / Benefits Hybrid work opportunities Flexible time off Career development & mentoring programs Health & wellness benefits Parental leave for eligible new parents Community volunteering & philanthropy programs","Employee recognition programs – “You Earned it”
Responsibilities:
Gather and translate business requirements into technical integration solutions with clients and internal teams Lead configuration, testing, and deployment of integrations between Q2 and external CRM/loan origination systems Troubleshoot complex integration issues including data mapping, API communications, authentication, and system configuration Develop and maintain data mapping configurations and business logic for client-specific needs Collaborate with Engineering, Product, Support, and Delivery teams to resolve challenges and improve processes Provide technical guidance to clients and explain integration capabilities, limitations, and best practices Design and execute testing strategies to validate integration functionality and deployment Maintain technical documentation, configurations, and project status updates Serve as a technical resource and mentor to team members Identify opportunities to improve implementation processes, tools, and efficiency Manage multiple client implementations with quality, security, and delivery commitments Ensure adherence to security, confidentiality, privacy, and compliance standards
Key requirements:
Bachelor's degree or equivalent in Computer Science, IT, Engineering, or related field Significant experience implementing or supporting enterprise software solutions and integrations Strong understanding of CRM platforms (Salesforce and/or Dynamics 365) Experience with REST APIs, JSON, web services, and system-to-system integrations Experience with data mapping, transformation logic, and solving data synchronization issues Knowledge of OAuth 2.0 and API-based authentication Strong analytical and troubleshooting skills Experience querying data with SQL or similar tools Ability to manage technical implementation activities independently and meet timelines Excellent written and verbal communication; ability to explain technical concepts to diverse audiences Strong client-facing skills and cross-team collaboration Proven ability to work independently and escalate when needed analytical thinking proactive problem-solving clear communication Salesforce and/or Microsoft Dynamics 365 REST APIs, JSON, web services data mapping and transformation
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