Health Care Call Center Supervisor - Lead & Elevate Service

Posted 3 days ago

lucent healthNew York (NY)

First-Line Supervisors of Personal Service Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Lucent Health is seeking a Customer Service Supervisor to join our team. You will oversee day-to-day operations, coach a team of representatives and team leads, and ensure delivery of exceptional service over phone and email. Reporting to the Director of Customer Service, you will monitor performance metrics, address escalated issues, and collaborate with other departments to enhance the member experience. This role requires proven leadership in a call center, strong communication skills, and a

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