Office Services Manager

Posted 10 days ago

silveradoFranklin (TN)

Administrative Services Managers Services for the Elderly and Persons with Disabilities

SENIORITY

Mid

SALARY

$70,000 - $75,000

Apply

About the role

Office Services Manager Franklin, Tennessee Join Silverado Franklin and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services. For over 27 years, Silverado has been delivering exceptional care to individuals with Alzheimer's and other forms of dementia while creating meaningful careers for those who serve. We're a certified Great Place to Work and proud to offer competitive pay, benefits, and growth opportunities. We're hiring an Office Services Manager a detail-oriented and people-focused professional who will oversee office operations and human resources functions, ensuring compliance, efficiency, and a positive experience for associates and residents. Be a Difference-Maker with a Senior Care LeaderYou bring strong organizational skills, leadership experience, and a passion for supporting teams in a mission-driven environment. You thrive in a fast-paced setting and are committed to fostering a culture of excellence and compassion.

What You'll Be Doing:

Maintain all team member personnel information and manage HR recordkeeping and processes on-site
Oversee the associate lifecycle, including pre-hire, onboarding, and offboarding
Champion new team member onboarding and orientation, ensuring a welcoming experience
Coordinate IT account setup and assist associates with technology needs
Ensure accurate and timely payroll submission and compliance with regulations
Collaborate with Talent Acquisition to support hiring and recruitment processes
Assist in Risk Management with workers' compensation reporting and follow-upSupport HR with leave of absence and accommodation processes
Supervise and manage receptionist scheduling and performance
Partner with the Administrator and leadership team to promote engagement and morale
Order office supplies and maintain spend-down sheets for department budgets
Reconcile and submit community expenses, including p-card charges and petty cash
Maintain and update community licenses and certificates per regulatory requirements
Assist with care of community pets and demonstrate passion for working with individuals with dementia
Exhibit empathetic communication with residents, families, and associates
Perform other duties as assigned

Qualifications: Associate or bachelor's degree in Human Resources or related field preferred, or equivalent experience 3+ years of business office management experience preferred 2+ years of HR experience with knowledge of employment and payroll laws 1+ year of supervisory experience, including coaching and team development Strong attention to detail and organizational skills Proficiency in Microsoft Office Suite Effective communicator in verbal and written English Active role: walking, bending, lifting (up to 50 lbs.)Comfortable working around animals and pets Reliable transportation to meet attendance and punctuality standards Ability to work flexible hours, including evenings, weekends, and holidays as needed Why Choose Silverado? Ranked by Fortune Magazine in Best Workplaces in Aging Services Certified as a Great Place to Work Internal mobility and growth opportunities across all positions Anticipated pay range$70,000 - $75,000 USDSilverado offers the following benefits to eligible employees:401(k) matching Health, Dental and Vision Insurance Flexible Spending Account (FSA) Paid time off Tuition reimbursement and professional development assistance Referral program Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs! Silverado does not accept candidates from outside recruiters or agencies for this role.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.