Senior VoC & CX Analytics Lead

Posted 18 days ago

baylor scott white healthDallas (TX)

Management AnalystsTelemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

About the role

Baylor Scott & White Health is seeking a VoC Senior Analyst to manage the deployment and implementation of digital customer feedback mechanisms. This role focuses on operational execution across the intercept lifecycle, including QA/testing and dashboard maintenance. Candidates should have 5–7+ years of experience in customer experience management and tools like Qualtrics. The position is remote or hybrid within the DFW area. #J-18808-Ljbffr

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