Director, Global Field Operations
sonarsourceAustin (TX)
Director, Global Field Operations
Posted today
sonarsourceAustin (TX)
SENIORITY
Manager
About the role
Overview:
In this role you will own global field initiatives within Sonar's go-to-market engine, shaping how the company plans, sells, forecasts, and retains customers. You’ll lead end-to-end changes from problem definition to post-launch impact, focusing on measurable outcomes over activity. You’ll align Sales, CS, Marketing, Enablement, Finance, and Systems to scale globally with consistency. This is a data-driven, cross-functional leadership role that directly influences ARR, NRR, and GRR while enabling field teams to operate with clarity and impact. Relocation support and a strong in-office collaboration culture make this an opportunity to shape Sonar’s growth at scale. Compensation / Benefits relocation support in-office collaboration days (Mon/Tue/Thu)
Responsibilities:
Own and deliver global field initiatives end-to-end, prioritizing impact and ensuring measurable outcomes Define baseline/target/KPI for each initiative and report on outcomes (conversion, cycle time, forecast accuracy, renewal, expansion) Design and run change plans with stakeholder mapping, adoption tracking, and cross-functional alignment Explain changes to varied audiences, from reps to executives, using compelling business rationale Maintain close field engagement through deal reviews and pipeline inspections, adapting based on feedback Balance regional needs with global standards and standardize processes and cadence for scalability Provide narrative and analysis for QBRs and leadership discussions, linking results to ARR, NRR, and GRR
Key requirements:
5+ years in sales operations, field operations, revenue operations, or related in B2B SaaS Proven track record delivering global initiatives with measurable outcomes Experience leading change management and communication across levels up to the executive Strong field credibility with Sales Leaders and sellers Adaptable, owner-minded, able to navigate ambiguity Ability to forecast, analyze pipeline and productivity, and articulate trends in churn, expansion, ARR, NRR, GRR, LTV, CAC Hands-on with Salesforce, Google Sheets/Excel, and Tableau; AI power user Nice to have: experience in post-sales or Customer Success Operations; experience in high-growth SaaS with PLG or inbound funnel; regional rollout in multinational organizations strong communication influencing without authority collaboration across cross-functional teams Salesforce Google Sheets/Excel Tableau
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.