Member Account Rep (PT Teller)

Posted 5 days ago

american eagle fcuCromwell (CT)

New Accounts Clerks Credit Unions

SENIORITY

Junior

SALARY

$18-$19 an hour

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About the role

Member Account Representative If you're driven by connection and purpose, this role is your chance to make a real impact. As a Member Account Representative, you'll be a trusted point of contact, welcoming members, answering questions, and offering personalized support to help them reach their financial goals. Whether assisting with everyday transactions or identifying the right solutions, you'll create an experience that's thoughtful, authentic, and rooted in care.

Location: Cromwell Branch

Pay Range: $18-$19 an hour (depending on experience, education, aptitude & equity)

Hours: 29.50 (Part Time)

You AreService Oriented You take pride in delivering meaningful experiences, treating every interaction as an opportunity to build trust and exceed expectations Empathetic & Inclusive You listen closely, respect different perspectives, and create a welcoming space where all members feel heard, supported, and valued Solutions MindedYou remain positive and focused on finding answers, whether you're solving a problem or offering the right product or service Reliable & Flexible You take ownership of your work and remain steady and flexible in a fast-paced, evolving environment We Are A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.

Key Responsibilities:

Member Service
Maintain a polite and professional demeanor in all communications, whether in person or over the phone to build trust and foster positive relationships with members
Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction
Make sales referrals and suggest alternative self-service options to provide convenient solutions and enhance the overall member experience
Transaction Processing
Processing a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance
Adhere to balancing standards by accurately completing end-of-day balancing and following security procedures for cash handling
Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience
CommunityRepresent the credit union at sponsored community events to promote positive engagement
Participate in volunteer activities within the local community to support and enhance the credit union's presence
Education and/or Experience:

While this level of expertise will generally be attained with a minimum of one year in a previous customer service role and High School Diploma/GED, priority will be placed upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals. Opportunities for GrowthAt AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you're building new skills or exploring new paths, you'll be supported every step of the way, because when you grow, we all rise together. AEFCU is an Equal Opportunity Employer Veterans/Disabled

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